You can now resolve Microsoft 365 import errors on your own — no need to contact support.
Before
If BulkSignature lost its connection with Microsoft 365, your dashboard would simply display an "Import error" message with no further context or path forward. The only way to resolve it was to reach out to our support team and wait for guidance.
Now
When a Microsoft 365 import error occurs, you'll see a link directly above the error message. Clicking it opens a step-by-step popup that walks you through exactly what's needed to restore the connection and resume syncing.
Who can resolve this
The resolution steps must be completed by a Microsoft 365 Global Administrator, as reconnecting BulkSignature to your tenant requires global admin permissions. If you're not a Global Admin, forward the popup instructions to the right person on your team.
Why it matters
Faster recovery — fix connection issues in minutes instead of waiting on a support ticket.
Clear guidance — no guessing what "import error" means or what to do next.
Less downtime — signatures stay up to date with fewer interruptions to your sync.
No action is required unless you're currently seeing an import error in your dashboard. If you are, click the link above the error to get started.
If you have any questions, contact [email protected]