Subscription Cancellation and Refund Policy

You can cancel at any time from the subscription management interface inside the Service (the BulkSignature app). Your cancellation takes effect at the end of your current, paid billing cycle monthly or annual and you keep access until then.
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You retain full access to the service until the end of your current billing cycle. Once that date passes, your access ends and all email signatures managed by the Service for your organization may be permanently deleted in line with our data retention policies. You may not continue using signatures created or managed through the Service after your access ends.
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Yes. Your subscription automatically renews at the end of each term monthly or annual for another term of the same length, unless you cancel before the renewal date. The renewal fee is charged automatically to the payment method on file, at the price in effect at the time of renewal. To opt out of auto-renewal, cancel before your renewal date.
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All subscription fees are non-refundable. There are no refunds or credits for partially used subscription periods, plan downgrades, or unused licenses, except in these cases:

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Yes. You can decrease your number of Licensed Users at any time from the subscription management interface. Reductions take effect immediately, and a credit equal to the prorated value of the removed licenses for the remainder of the current billing cycle is applied to your account balance. This credit is automatically applied to future subscription invoices and is not transferable or redeemable for cash.
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A user becomes a “Licensed User” as soon as an email signature is assigned to them. If, during a billing cycle, your Licensed Users exceed your plan limit by ten (10) or more, we will email you. You then have three (3) business days to reduce your Licensed Users or contact support if you believe there is an error. If you do not reduce within that window, your subscription is automatically upgraded to the appropriate tier and you are charged a prorated fee for the additional users for the remainder of the billing cycle.
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BulkSignature may offer a one-time 14-day free trial, starting from the date of account activation. The trial typically provides access to most or all features, though we may limit certain features during the trial at our discretion.
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To keep using the service after the trial, you must purchase a paid plan. If you do not purchase before the trial period ends, your access is suspended or terminated. Any data you entered during the trial may be permanently deleted if you do not convert to a paid subscription, in line with our data retention policies.
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Yes. We may change subscription fees or introduce new charges. Any change to your current fees takes effect at the start of your next renewal term your renewal is billed at the price in effect at the time of renewal. Continued use of the service after a price change means you accept the new price. If you do not agree, your remedy is to cancel before your next renewal begins.
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You can choose a monthly or annual billing cycle. Fees are billed in advance at the start of each cycle. We accept credit card, ACH, and bank transfer, processed through our payment processor, Stripe. Please keep your billing details current and accurate. Note that a minimum subscription of ten (10) Licensed Users is required, and all prices exclude applicable taxes, which are your responsibility.
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If we suspend or terminate your account under the terms of service, or after you cancel, we may delete all data associated with your account including signatures, modifications, and settings in line with our data retention policies. You may not use any signatures created or managed through the Service after your access ends.