Applies to: Google Workspace and Microsoft 365
BulkSignature gets your users, groups, org units and delegated mailboxes from your directory through the import in Company Data.
When the first import starts
Microsoft 365: The first import starts automatically, in the background, as soon as you complete the admin consent in the Microsoft 365 setup dialog. When you close the dialog, Company Data opens and shows "Microsoft 365 is connected."
Google Workspace: Start the first import yourself. Open Company Data and click Import Now.
With Microsoft 365, you don't have to wait for the import to finish. You can start a signature in Signature Management right away, and users appear as the import brings them in.
Follow the import
In Company Data: The import card shows Import running while an import is in progress. Right after Microsoft 365 consent, the card may show "Verifying Microsoft 365 connection..." for a few seconds. During that time, Import Now is unavailable.
In the user list: While an import runs, the list says so. Click Refresh to reload the list without closing the picker.
If the user list is empty
When nothing has been imported yet, the user, group, org unit and delegated mailbox lists in the Signature Designer and the Legacy Editor explain that they come from the directory import in Company Data.
Admins and Managers: Click Open Company Data to check or run the import. Company Data opens in a new tab, so your signature stays as it is.
People with the Designer role: The list shows "Ask an Admin or a Manager to run the import."
Troubleshooting
You can't find yourself in the list
In a large directory, you may appear later in the import. Click Refresh while the import runs.
A group doesn't appear in "Members of group" mode
A group is listed only once its members have been imported. Wait for the import to bring them in, then check again.
The import card shows "Import Error. Please Contact Us!"
The import failed. Click Import Now in Company Data to run it again. If it fails again, contact our support team.
Company Data shows 0 users, and your only domain is -yourcompany.onmicrosoft.com
Companies whose only domain is Microsoft's default domain are imported like any other company. Click Import Now in Company Data, or wait for the daily import.
For step-by-step help, see Why is the user list empty when I create a signature?